Women’s Independent Press

Programs are held on Thursdays at the Carnegie Library of Pittsburgh, Downtown & Business, 612 Smithfield St., Pittsburgh, PA 15222. They begin at 12:15 pm and are free and open to the public.

November 1 Public Speaking: Tips, Tools and Techniques
Dennis Snedden, Time Management Services

This session will teach you how to prepare, practice and present more effectively, increase
your speaking comfort and confidence, and how to overcome your fears and reduce
nervousness.

Special Program!

November 8 Writing Your Own Last Chapter
J. Franz, MD
Anna Hays, Attorney – Julian Gray Associates
Closure Speakers’ Bureau – an initiative of the Jewish Healthcare Foundation

This session begins with a DVD that focuses on the lives of local families as they take an active role in their own end-of-life planning. The screening will be followed by a discussion, facilitated by Dr. Franz and Attorney Anna Hays, who will answer questions and explain the many resources available through www.closure.com. that will help start the conversation about final wishes. You’ll learn how to put your wishes into writing and complete legal documents that will protect your choices. Your family will thank you for it.

November 15 What is Sustainable/Responsible Investing?
Ellen M. Marcus, Financial Advisor
Oppenheimer & Co., Inc.

Oil Spills …Upper Big Branch Mine explosion…ongoing debt crises…what, as an investor, can you do to effect change with corporations around the world to head off such devastating events? What are the tools of change to make this happen? How can you marry your personal beliefs to your investment strategy? Join us at this session and find out how you can make this happen.

November 22 No Program – Happy Thanksgiving!

November 29 Tricks of the Trade: Outsmarting Investment Fraud
FINRA Investor Education Foundation (DVD -56 minutes)

This documentary explores who is at risk for investment fraud. Interviews with victims, securities regulators and fraud investigators will give you the information that will help you identify the persuasion tactics fraudsters use and the steps to take before making any important financial decisions.

That Not all American voters have always been allowed to participate in elections?

That Because of slavery, African-American males were not given the right to vote until 5 years after Civil War was over?

That the 15th Amendment gave African-Americans the right to vote in 1870?

That Women did not receive the right to vote in the United States until 1920 (the 19th Amendment).?

That there are still some states that do not allow felons to vote?

That simply put, voting is how you can help to determine who will run the government of your country?

That voting in every election is how one person makes her/his voice heard to those people in charge?

That one vote does matter?

That the 2000 presidential election was decided by fewer than 600 votes in the state of Florida?

That many local and state elections have been decided by even fewer overall votes?

If you think something is wrong , either with your registration or local polling place, contact the election board in your district and your state.

Power Lunch
November 2 -Friday
Westmoreland County
Seams Like Home Bed & Breakfast
Vanderbilt, PA.
Cost $30. 1:00-3:00
RSVP melanieansell@comcast.net
www.womenspowerlunch.com
November 2 - Gallerie Chiz - Opening Reception - 5:30 - 8:30 - First Friday Art Walk, December 7 - 5:30 - 8:30 - www.galleriechiz.com
November 2 - Time: 8:30 am to Noon, Place: Chatham University, Gatehouse - Cost: $40.00 - Student Rate: $20.00 with valid ID
Register online at www.chatham.edu/cwe or call 412-365-1253 for more information - The Listening to Your Business workshop is a hands-on, facilitated workshop designed to provide women business owners and managers with the critical evaluation tools and action steps they need to maximize the growth and profitability of their business. The Listening to Your Business workshop is a fast, inexpensive way for you to listen to your business and develop a strategic direction for the future.
November 3 - Dress for Success, Pittsburgh Presents Ladies Afternoon Out - 1-4 PM - Christian Klay Winery, Chalk Hill - tickets: $30 - 724-437-1341 - http://dfsladiesafternoonout.eventbrite.com to register

Business Exchange Networking Lunch
* Give a 1-2 minute commercial for your business.
* Bring business cards, brochures, and samples.
* Make new business contacts.

Four Dates and Locations:
Nov. 7 - Wexford, Atria’s, 12980 Perry Highway, Wexford
RSVP: email Michelle Zmijanac at
Michellezmijanac@bestpracticesdelivered.com
Nov. 14- Mount Lebanon, Atria’s, 110 Beverly Road,

Mt. Lebanon
RSVP: email Tina Nobers at TinaNobers@CMNNutritionGroup.com

November 14th, PNC Park

Meet Pittsburgh’s best coaches, representing a variety of specialties, at PCA’s Coaching Works! Experience first-hand, through coaching demos and one-on-one sessions, how coaching can benefit you personally or your organization. Join us for this enjoyable and informative  event, November 14th from 4-7 pm at PNC Park. It might just change your  life!

http://www.pittsburghcoaches.org/

Learn More & Register!

Nov. 21- Murrysville, Bella Luna Trattoria, 5060 William Penn

Hwy, Monroeville, PA 15146
RSVP Carol@CarolBrineyWorkFromHome.com

Nov. 28- Fox Chapel, Comfort Inn (Old Holiday Inn) in RIDC

Park, Ohara Twp
RSVP: 412-781-8773 or PlanBConsultant@comcast.net
Time: 11:30 a.m. - 1:30 p.m.
Cost: $18 (Bring cash; No-shows will be billed for the lunch)
RSVP: By Monday prior to the event

For more info, go to: www.blxnetworking.com

November 7, 2012
A Night of Business Networking & Social Encounters

The Pittsburgh Professional Connection is Pittsburgh’s fastest
growing and most prestigious networking organization in the city.
Complimentary Appetizers and a cash bar and as always, no fee at
the door for members and first time guests. If you have attended one
or more of our events and are not ready to commit to a year’s membership,
there will be now be a fee required to attend. If you would like to join our
organization and attend all of our monthly networking events and member
only events FREE, visit our website to join.
Time: 6:00 p.m. - 9:00 p.m.
Place: Cavo Restaurant, Lounge Nightclub, 1916 Smallman Street, Pittsburgh, PA 15222
Host: Pittsburgh Professional Connection
Cost: Members and First-time Guests- No charge
Questions: Lynda Schneider & Erica Troshak
Pittsburgh Professional Connection, pghproconnection@gmail.com
or 724-933-6902 Register online at: www.pittsburghprofessionalconnection.com
November 7 - Joyful Reflection: Spiritual Support for the Aging Process - Father Scott Seethaler, O.F.M - St. Louise De Marillac Parish - 320 McMurray Road, Pittsburgh - Space is limited - 412-833-1010 or sfaith@stlouisedemarillac.org
November 8 - Zonta Club of Pittsburgh - Join us as we honor Dr. Linda Lane, Superintendent of Pittsburgh City School Districts, with the spirit of Amelia Earhart Award - Rivers Club - $ 30 Members, $ 40 Non Members - Send checks to Zonta Club of Pittsburgh, c/o MaryAnn Reiland, 2002 Bandek Ln, Lawrence, PA 15055
November 8 - EWC Presents “Controlling Stress Before it Controls You” - Rivers Club -11:30 Registration/Massages if desired, 12:00 Luncheon, Speaker/Q&A - For more information, email ewcpittsburgh@gmail.com
November 9 - Brentwood Baldwin Whitehall Chamber of Commerce Women’s Networking Luncheon - 7th Annual Holiday Bazaar - 11:00 AM - South Hills Country Club - Lunch for Chamber Members - $15 - Bring a friend! Lunch for Non-Members - $18 - Display Table $10 - Please make a reservation* by contacting our secretary: Mary Dilla at: 412-884-1233 / secretary@bbwchamber.com
Power Lunch
November 9 -Friday
Washington County
E-Magnify Event
Hilton, South Point
Cost $30. 1:00-3:00
RSVP melanieansell@comcast.net
www.womenspowerlunch.com

Power Lunch
November 9 -Friday
Butler County
1:00-3:00
Location to be announced soon!
RSVP suzannef@zoominternet.net

Brentwood Baldwin Whitehall Chamber of Commerce
Women’s Networking Luncheon
7th Annual Holiday Bazaar
Friday, November 9
11:00 AM
South Hills Country Club

The monthly luncheon meeting* of the Women’s Networking of the Brentwood Baldwin
Whitehall Chamber of Commerce will meet on Friday, November 9, 11 AM, at South Hills
Country Club. (Lunch will be served at noon.)
To help us with our holiday shopping, and to provide greater opportunities for local and
home-based businesses, the monthly meeting of the Women’s Networking of the Brentwood
Baldwin Whitehall Chamber of Commerce is hosting our 7th Annual Holiday Bazaar.
We will once again hold a raffle at the luncheon with the money raise going to the SHIM
(South Hills Interfaith Ministries) food pantry. Please bring a prize item to donate. It can
be a promotional item from your business, a gift card, or anything you would like to donate.
We will sell raffle tickets and when your number is drawn, you can choose your prize!

See you at South Hills Country Club, 11 AM!
Lunch for Chamber Members - $15 - Bring a friend!
Lunch for Non-Members - $18

Display Table $10
Please make a reservation* by contacting our secretary:
Mary Dilla at: 412-884-1233 / secretary@bbwchamber.com

November 14 - Brown Bag Lunch
12:00 – 1:00pm
Speaker: John Amato, M.Ed. Director of Training & Consultation Services
Familylinks
Topic: Leadership & Emotional Intelligence
This presentation will offer participants an opportunity to better understand their own emotional intelligence and how four basic competencies—self-awareness, social awareness, self-management, and social skills contribute or detract from their effectiveness as a leader.
Volunteers of America of Pennsylvania
1650 Main Street
Pittsburgh, PA 15215
FREE
RSVP: 412.782.5344 x 209 or volunteersofamerica@voapa.org
November 14 - Please join us to recognize the 2012 Racial Justice Award Recipients at the 21st Annual Racial Justice Awards Dinner on Wednesday, November 14, at the Westin Hotel, 1000 Penn Avenue, downtown Pittsburgh. The reception begins at 5:30 pm, and the dinner and award program follow at 6:30 pm.
Cecile M. Springer is this year’s Honorary Chair, and WPXI-TV’s Vince Sims will serve as the Master of Ceremonies. We will also honor Sarah B. Campbell for her contributions to the YWCA and racial justice.
To attend the 2012 Racial Justice Awards Dinner, call 412-255-1261 or go to www.ywcapgh.org.
November 14 - Pittsburgh Social Exchange presents “Pittsburgh’s Largest Happy Hour”- Luke Wholey’s Wild Alaskan Grille - 6-8 PM - Visit www.PittsburghSocialExchange.com for additional information
November 15 - Disability Resource Breakfast
8:30 – 9:30 AM
Speaker: Gale Bretti, Vocational Rehabilitation Counselor, M.Ed
Bureau of Blindness & Visual Services
Topic:Seeing Opportunity for Employment
There are very few jobs that individuals with Blindness and Visual Impairments cannot do. Learn more about taking chances and choosing work options that let people with blindness/visual impairments see opportunity in our community.
Volunteers of America of Pennsylvania
1650 Main Street
Pittsburgh, PA 15215
FREE
RSVP: 412.782.5344 x 209 or volunteersofamerica@voapa.org
Power Lunch
November 16 -Friday
Pittsburgh Power Lunch
Cioppino
2350 Railroad St.
Strip District, Downtown
Cost $30. 1:00-3:00
RSVP suzannef@zoominternet.net
www.womenspowerlunch.com
Power Lunch
November 29 -Thursday
Westmoreland Annual Holiday Dinner & Shopping Extravanganza
One Eleven
Greensburg, PA
Cost: $40.
Time: 3:30 till ????
RSVP melanieansell@comcast.net
www:womenspowerlunch.com

Pgh Women’s Network has a Happy Hour 11/29 -5 pm at
1214 Hillsdale Ave Dormont - no charge - drinks & appetizers.
November 30 - The Trustees of the Women;s Law Project invite you to our Annual Party Fun(D)Raiser - 5:45 - 8 PM - Marketplace Design Center - 2400 Market Street, Philadelphia - RSVP by November 12 - www.womenslawproject.org
Get Heard! Get Noticed! Get Leads! (TM).
Please join us this month. This is an informal networking event, open to any business woman who would like to increase her business contacts or clients in the Pittsburgh area. Please bring 10-20 of your business cards, cash for your lunch check plus your $5 non-member meeting fee and be prepared to do a 60 second commercial about your business. We look forward to seeing you there!
WSBA Network Lunch - Allegheny Valley, Thursday, November 1, 2012, 11:30 AM
Evolution Grille, 123 Mulone Drive, Sarver, PA
WSBA Network Lunch - Butler, Wednesday, November 7, 2012, 1:00 PM
Serventi’s Restaurant and Lounge , 438 S Chestnut St, Butler, PA
WSBA Network Lunch - Robinson/Airport, Friday, November 9, 2012, 5:00 PM
Mario’s, 935 Beaver Grade Road, Pittsburgh, PA
WSBA Network Lunch - Beaver County, Monday, November 12, 2012, 1:00 PM
Café Kolache,402 Third Street, Beaver, PA
WSBA Network Lunch - Shaler/Gibsonia, Wednesday, November 14, 11:30
Lin’s Garden, 5560 William Flynn Highway, Gibsonia, PA 15044
WSBA Network Lunch - East End, Thursday, November 14, 2012, 1:00 PM
Smiling Banana Leaf, 5901 Bryant Street, Pittsburgh, PA
WSBA Network Lunch - Monroeville Friday, November 16, 2012, 1:00 PM
Carino’s, 145 Mall Circle Dr, Monroeville, PA
WSBA Network Lunch - South Hills, Wednesday, November 21, 2012, 1:00 PM
Mitchell’s Fish Market, 1500 Washington Rd, Pittsburgh, PA
WSBA Network Lunch - Westmoreland,Friday, November 23, 2012, 12:00
Ground Round Grill & Bar, 960 E Pittsburgh St., Greensburg, PA 15601
WSBA After Work Network-Washington, Monday, November 26, 2012, 6:30 PM
Angelos, 2109 North Franklin Drive, Washington, PA
WSBA Network Lunch - North Hills, Tuesday, November 27, 2012, 1:00 PM
Sesame Inn, 711 Browns Lane, Pittsburgh, PA
WSBA After Work Network, Wednesday, November 28, 2012, 5:15 PM Allegheny Wine Mixer, 5326 Butler Street, Pittsburgh, PA

SAVE THE DATE

Please join us for the Annual WIN-Pittsburgh Wine and Cheese event being hosted at the
Edgewood Country Club on Wednesday, December 12 from 4-7 p.m. Not only will you
have any enjoyable evening of Wine, Cheese and Networking, but you will also have the
pleasure of hearing from Dr. Trina Hess (Dr. Trina Hess’ Humor Academy) speaking on
“LAUGH through difficult ~cHange~!”

Registration is online at www.win-pittsburgh.eventbrite.com or www.winpitt.org

www.Women-Drivers.com
by Anne Fleming

Women are the fastest growing segment of car buyers at car dealerships, spending billions of
dollars annually on new and used cars, as well as car service and maintenance. They’re more confident, educated, and prepared to make smart car decisions than ever before, and thanks to dealer rating websites like Women‐Drivers.com, Facebook, Twitter and other online outlets, women are also voicing their opinions on those decisions in greater numbers.

They are finally catching the attention of car dealers, for good reason. Recent findings by the Automotive Aftermarket Industry Association show 9 out of 10 women are involved in their household’s vehicle maintenance and repair decision‐making process. Industry experts say that 65‐70% of the customers taking cars in for service and repair are women. The landscape of the traditional male‐oriented and male‐dominated dealership is changing.

“Car dealerships have to treat women respectfully or they risk sending customers to their nearest competitor –another dealership, or an independent specialty or ‘big box’ auto repair store,” says Anne Fleming, President of www.women-drivers.com

The car dealer review site is a marketplace connecting women to dealerships that already
promote trust and transparency, as demonstrated through their Women Satisfaction Index® (WSI) scores. “Our service reviews underscore the bottom line for women – when they are treated respectfully and have a good experience, they return to that dealership again and again.”

This is no surprise to dealerships, as customer retention is critical to their business. Vehicle owners visit a dealership’s service lane two to three times a year. The more a customer comes back the higher the likelihood they will not only return for service in the future, but will also purchase their next car there.

Top 10 Dealer Brands for Women’s Experience with Service & Maintenance

Women‐Drivers.com’s WSI® Service scores, indicated by nearly 1,400 reviews (in which 5 is the highest

possible rating) showcase the top women‐friendly brands – Mercedes‐Benz (4.70), Honda (4.64), BMW (4.60), Acura (4.43), Lexus (4.42), Buick and GMC (4.25), Jeep (4.22), Toyota (4.17) and Chrysler (4.09). Paying close attention to their customer satisfaction performance is paying off.
The midyear report showed:

• 73% of women said they will service their car at the dealership in the future
• 53% said they have their car service work completed at the same dealership where they purchased their car
• 66% of the women received follow‐up communication from the dealership after the work was completed

Room to Improve – Negative Data Trends

Many brands remain below the top 10 with lots of room yet to improve regarding customer service and satisfaction.

Women‐Drivers.com’s research across all brands reflects forthcoming feedback from women on their dealership service department experiences. Highlights include:

• 41% were dissatisfied with their last experience
• 34% didn’t like the way the service advisor spoke to them or the way they were treated
• 33% said that their problem wasn’t resolved to their satisfaction
• 23% thought the dealership was lacking in concierge services
• 22% said the dealerships hours weren’t convenient

For those that said they would no longer use their originating service department:

• 69% said they would have their car serviced at the dealership if they were provided with a
Courtesy vehicle
• 41% wanted the dealership to have more amenities like a child play area, Internet and wireless
capability, or a television

5 Features of Top‐Notch Customer Service

Five variables are utilized, in part or in whole, by forward‐thinking dealerships with extraordinarily high loyalty and

retention rates with women consumers. They are:

1. More Women in the Workplace: Over 18% of women working at car dealerships and many are in the
position of service advisor, the first line of contact with the dealership’s customers. These dealerships realize that seeing a knowledgeable woman behind the service counter makes female customers more comfortable to ask questions concerning repairs.

2. Using Technology to Communicate Repair Needs: Most dealers continue to focus on “verbal selling” instead of “visual selling.” Women, many of whom are skeptical of “up sells at the dealership” decline the additional or unforeseen recommendation over 40% of the time. Why? Customers want proof to ensure that the repairis warranted – and, when they cannot see the problem many opt out, and may even feel suspicious about it.

Companies like ClearMechanic.com develop technology for automotive dealerships including mobile apps, expert illustration content and web‐based tools to “visually explain” repairs with real‐time photos and videos. Customers and dealerships alike see this as win‐win. Dealerships that use this “proof‐based”
technology have a 20‐40% increase in success on additional service recommendations while their customer retention rates and CSI scores improve.
3. Go Beyond TV: Make the service waiting area into places where women are comfortable spending time, especially mothers with children. A relaxed and friendly atmosphere with comfortable seating, WiFi connectivity, and flat‐screen TVs are a start. The warmth of the waiting area, the types of magazines provided and the wall colors also enhance the space. Provide hot and cool beverages and a children’s designated play center. Allow for free transportation services so women can run errands while waiting for their car to be finished. Where possible, allow for courtesy overnight vehicles – this concierge service is employed by luxury brands and can have a real impact on women using a dealership, so trickle‐down brands and dealerships take note.

4. Expand Hours: According to the National Automobile Dealers Association, the average service department is open 56 hours a week compared to an 80 hour average for a specialty car repair chain store. With 40% of children today being born to unwed mothers and 29.5% of households run by single parents, dealerships that expand their hours are expanding their customer base.1

5. The Golden Rule: Put a highly trained listener into the position of Service Advisor – the professional who can hear not only what women are actually saying, but also be interested in what they aren’t saying. Abandon the role as the know‐it‐all automotive expert and strive to support and educate women throughout the entire sales process. Treat women with respect and treat them as the savvy consumers they are.

Without question, customer service and customer satisfaction are being re‐defined by women car buyers and dealerships alike. Women value relationships and trust car dealers who focus on building a long‐term relationship, not just making a sale. Every dealership should strive to be identified as a dealership that women trust, since providing superior service to its women customers means that same level of service to all of customers.

Anne Fleming

President & Car Buying Advocate

By Mary Grace Musuneggi
www.mfgplanners.com

In today’s world, newlyweds face a variety of challenges; many of which stem directly from the financial decisions all couples must take. Here are some tips to help on your road to financial success:

• Identify your values
• Create a budget
• Reduce or eliminate your consumer debt
• Start or increase an emergency fund
• Live below your means
• Have regular “financial” family meetings
• Plan and set your goals together as a team
• Educate yourselves about financial issues
• If you have dependents, get disability/life insurance, a will and an estate plan
• Save for your retirement
• Arrange your affairs in a tax efficient manner
• Visit a financial planner

Preparing your initial financial plan is a two person job. As your financial situation evolves, you’ll have the most success if you continue to communicate and work together on your finances.

Mary Grace Musuneggi
Founder and Executive Director
November 2012