The Art of Listening
by Julie Ann Sullivan
www.julieannsullivan.com
Listening is an aspect of your life that you do instinctively. You have been listening since you were born,
so this ability has become second nature. In some respects that is good, because without thinking you
are aware of your surroundings. However, familiarity creates unconscious behavior. You might have
forgotten that there is an art to listening. To be a good listener, you must be aware of what you are
doing at a conscious level. For some of us, it can be quite a challenge. You may have become so
comfortable with what you are currently doing, that you are unaware that there is room for
improvement. The better you listen, the more effectively you can respond. This enhanced exchange
creates better communication. Better communication leads to improved relationships. Improved
relationships create a better world to live in.
Here are some areas to focus on to become a better listener.
Make sure you are giving your full attention to someone who is speaking to you. Be aware of what
thought processes are going on in your head. Stop yourself from judging what is being said because of
some personal characteristics of the speaker. Don’t get preoccupied with who is speaking; rather
concentrate on what is being said.
Provide feedback when asked. It is encouraging to a speaker to acknowledge that you are listening by
nods or asking clarifying questions. However, don’t fall into the trap of giving your advice unless
someone actually asks for it. Some people just need to vent. If you are unsure of what is being asked of
you, then present the question, “How can I help?”
Keep an open mind while listening to others. You might think you know the point someone is trying to
make, but a good listener does not jump to conclusions. When you allow the speaker to finish their
thoughts first, you have a more definitive idea of the information they are sharing. Who knows, you
might learn something new.
Don’t create distractions. The world is distracting enough. Multi-tasking may be advantageous to
complete a project, but it is not representative of a good listener. You are not truly listening if you are
texting, interrupting or looking for someone you know in a crowded room. If a conversation is going to
be substantial, find a place where interruptions will be unlikely.
One of the most important aspects of listening is taking responsibility for being the receiver of
information. When you are not clear on what is being said, or the intent of the speaker, it is your
responsibility to clarify by asking questions. Every question is worthwhile if it allows a valuable
communication to be shared.
Concentrate on trying each of these tips for a day. Learn what type of listener you are and where you
can improve.
Attention media. This article is available for reprint as long as you include the following information:
Julie Ann Sullivan has been engaging people with her workshops and presentations for more than 30 years. She speaks to
educators, students and professional organizations about life’s journeys. She is the author of Life Lessons and Pocketful of
Inspiration. Julie Ann lives in Pittsburgh PA with her son Sean and her poodle Lucky. Learn more about Julie Ann by visiting
www.LearningNeverEnds.com
